Business Etiquette & Professional Conduct
Build credibility, respect, and professionalism in every interaction.
Building workplaces where everyone feels valued, respected, and empowered.
Business Etiquette & Professional Conduct
Business Etiquette and Professional Conduct are the foundations of professionalism in the workplace. They define how individuals communicate, collaborate, and present themselves, ensuring that every interaction reflects respect, integrity, and credibility. It’s about creating a positive impression while building trust and harmony within teams and with clients.
At Protocol, our Business Etiquette and Professional Conduct training goes beyond surface-level manners. It focuses on cultivating professional behavior that strengthens relationships and reinforces organizational values. Through interactive discussions, role plays, and practical case studies, participants learn how to communicate effectively, maintain decorum, and represent their organization with confidence and grace.
What You'll Learn
Key Topics
These topics help you build clarity, confidence, and a strong professional presence by improving etiquette, communication style, presentation delivery, and your ability to handle diverse workplace interactions.
- Email Etiquette & Professional Correspondence
- Meeting Etiquette (In-Person & Virtual)
- Telephone Etiquette
- Professional Grooming, Power Dressing & First Impressions
- Assertive Communication
- Non-Verbal Intelligence / Body Language
Emotional Intelligence
Giving & Receiving Feedback
Managing Difficult Conversations
Cross-Cultural Communication
Communicating with Senior Management & Stakeholders
Impactful Business Presentations
Public Speaking
Advantages
Benefits
Business Etiquette and Professional Conduct training benefits professionals across every level of the organisation, helping them strengthen communication, credibility, and workplace relationships.
01
EARLY-CAREER PROFESSIONALS & NEW HIRES
To build a strong foundation of professionalism and create a confident first impression.
02
TEAM MEMBERS & INDIVIDAUL CONTRIBUTORS
To enhance collaboration, communication, and client interaction with respect and clarity for better results.
03
CUSTOMER-FACING EMPLOYEES & LEADERS
To represent the organisation effectively and maintain professionalism in every engagement.
Takeaways
Outcomes
The outcomes of Business Etiquette and Professional Conduct Training focus on building professionalism, confidence, and credibility. Each outcome helps participants strengthen communication, foster respect, and maintain a consistent professional image.
Our Approach
How Do We Conduct Training?
Our programs are practical, engaging, and designed to help participants internalize professional behaviors that build credibility and trust.
Flexible Delivery Formats
In-person workshops, virtual live sessions, or blended learning programs.
Professional Communication
Enhance verbal, non-verbal, and written communication skills.
Cross-Cultural Sensitivity
Adapt to diverse teams and global work environments.
Digital & Meeting Etiquette
Practice professionalism in both online and in-person meeting interactions.
Workplace Etiquette & First Impressions
Develop confidence and create lasting professional impressions in the workplace.
Common queries
FAQs
Anyone looking to enhance their professional image, communication, and workplace relationships , from new hires to senior leaders.
It builds credibility, improves collaboration, and strengthens trust, ensuring every interaction reflects professionalism and respect.
Sessions are interactive and scenario-based, including discussions, role plays, and real-life workplace simulations , delivered in-person or online.
It helps individuals project confidence, communicate effectively, and represent their organisation with professionalism and integrity.
Trusted By Top Organiations
