Terms and Conditions form the framework that governs how an organization’s website and services are accessed and used. They define the expectations, responsibilities, and standards of conduct that ensure every interaction takes place with clarity, fairness, and mutual respect. Clear usage guidelines help maintain consistency, protect both parties, and create a safe and reliable environment for all users.

At Protocol, we believe in transparency and accountability. Our Terms and Conditions are designed to give you a clear understanding of the rules that apply when you engage with our website or make use of our services. By outlining your rights, obligations, and the boundaries of acceptable use, we aim to ensure a smooth, secure, and trustworthy experience for every visitor.

1. Acceptance of Terms

1.1 Agreement to Terms
By accessing or using the Protocol website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Continued Use
If you continue to use the website after any updates to these Terms, it will be considered acceptance of the revised conditions.

1.3 Right to Decline
If you do not agree with any section of these Terms, you must discontinue use of the website and services immediately.

2. Services

2.1 Service Offerings
Protocol provides corporate training, workshops, consulting services, coaching sessions, and other professional development programs.

2.2 Service Modifications
We reserve the right to modify, enhance, or discontinue any service at our discretion and without prior notice.

2.3 Eligibility
Certain programs or services may have eligibility requirements or restrictions based on organisational needs or internal criteria.

3. Website Use

3.1 Permitted Use
You agree to use the website solely for lawful, informational, and legitimate purposes.

3.2 Prohibited Activities
You must not:

• Attempt to access restricted areas

• Upload harmful files, malware, or malicious content

• Interfere with website performance or security

• Use automated tools to extract or harvest data

• Impersonate others or misuse content

3.3 Security Obligations
Any attempt to compromise the website’s security may result in access restrictions or legal action.

4. Intellectual Property

4.1 Ownership
All website content, including text, graphics, images, branding, layout, and learning materials, is owned by Protocol or used with permission.

4.2 Restricted Use
You may not reproduce, publish, modify, or distribute any content for commercial or public purposes without written consent.

4.3 Personal Use
Limited personal use is allowed for viewing and informational purposes only.

5. Payment Terms

5.1 Payment Requirements
All fees for services must be paid in full as agreed at the time of booking or registration.

5.2 Pricing Changes
Prices for services may change based on business requirements or updates to offerings.

5.3 Non-Payment Consequences
Delayed or incomplete payments may result in:

• Cancellation of bookings

• Withheld access to programs

• Delay in receiving certificates or deliverables

6. Limitation of Liability

6.1 Website Performance
We do not guarantee uninterrupted or error-free website operation.

6.2 Accuracy of Information
Occasional inaccuracies or typographical errors may appear. Protocol is not liable for decisions made based on website content.

6.3 User Responsibility
Your use of the website is at your own discretion and risk. Protocol will not be liable for damages arising from website use or service interactions.

7. Third-Party Links

7.1 External Websites
Our website may contain links to external third-party websites for convenience.

7.2 No Responsibility
Protocol is not responsible for the content, privacy practices, or policies of third-party sites.

7.3 User Discretion
We recommend reviewing the Terms and Privacy Policies of external sites before engaging with them.

8. Modifications to Terms

8.1 Right to Update
We may revise these Terms at any time to reflect changes in legal requirements or business practices.

8.2 Notification
Updates will be posted on this page with a revised “Last Updated” date.

8.3 Continued Access
Your continued use of the website after updates indicates acceptance of the updated Terms.

9. Governing Law

9.1 Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.

9.2 Legal Proceedings
Any disputes or claims will fall under the jurisdiction of applicable courts in India.

10. Refund and Cancellation Policy

10.1 Purpose of the Policy
This policy outlines the terms under which refunds, cancellations, and rescheduling requests may be granted for programs, workshops, coaching sessions, and digital offerings.

10.2 Acceptance of Terms
By registering for or purchasing any service from Protocol, you acknowledge that you have read, understood, and agreed to the conditions described in this policy.

11. In-House Corporate Training Programs

11.1 Non-Refundable Fees
Payments made for in-house corporate training sessions are strictly non-refundable once the program is registered or confirmed.

11.2 Rescheduling Options
Rescheduling may be considered on a case-by-case basis depending on trainer availability, scheduling constraints, and internal approval.

11.3 Client Responsibilities
Clients must communicate changes in schedule or attendance well in advance to avoid operational conflicts.

10. Contact Information

10.1 Contact for Queries
For questions or concerns regarding these Terms & Conditions, you may contact us at:
Protocol, Bangalore
Email: info@protocol.org.in