Our Approach & Methodology
Training that starts with your people.
Every Protocol engagement follows the same disciplined process — refined over 19 years and 160+ organisations — whether it’s a single workshop or a year-long capability programme.
160+
Organisations trained
19 years
Of training
50,000+
People trained
ISO
9001:2015 certified
Trusted by teams at 160+ organisations, including
Our process
Six stages, one clear outcome.
From the first conversation to the final report, you always know what happens next.
01
Training Need Analysis
We start by understanding your goals, your people and the gaps that matter most.
02
Curating a Customised Plan
We design a programme around your objectives — content, format, duration and outcomes.
03
Refining to Your Specifications
You review the plan, and we adapt it to your culture, context and constraints.
04
Identifying the Right Trainer
We match a trainer whose expertise and style suit your audience.
05
Conducting the Programme
Interactive, practical sessions — in person, online or hybrid.
06
Sharing a Training Report
A report covering assessment results and participant feedback, with recommended next steps.
Measuring impact
Progress you can see and measure.
Every programme is measured at three points, so you see what changed — not just what was delivered.
01
Pre-Assessment
Before training begins, we assess participants’ current skills to set a clear baseline.
02
Post-Assessment
At the end of the programme, participants are assessed again to show progress against that baseline.
03
360° Feedback
Input from managers, peers and teams shows how behaviour is changing on the job.
Who delivers
Founder-led. Specialist-delivered.
Kauser Khan founded Protocol in 2007 and brings 26+ years of experience in training and coaching.
Alongside her, our panel of specialist trainers — Jasmine Daroowala, Poonam Chaudhary, Shwetha Mahadevappa, Devjani Majumdar and Zorinmawii Khiangte — delivers our programmes. For every engagement, we match the trainer whose expertise and style suit your audience.
How people learn with us
Eight ways we make learning stick.
Every programme blends several methods, so participants practise — not just listen.
Presentations
Clear frameworks and concepts, kept short and relevant.
Video & Audio
Real examples to analyse, discuss and learn from.
Role-Plays
Rehearse real workplace conversations in a safe space.
Activities
Hands-on exercises that keep energy and attention high.
Case Studies
Workplace scenarios that teams solve together.
Experiential Learning
Learning by doing — then reflecting on what worked.
360° Feedback
Input from peers, managers and teams on real behaviour.
Coaching & Mentoring
Follow-up support that helps new habits stick.
Delivery
In person, online or both.
At Your Office
On-site programmes for your teams, anywhere in India — and internationally.
At Our Centre
Sessions at our training centre in Jayanagar, Bangalore.
Live Online
Interactive virtual sessions with breakout rooms, role-plays and feedback.
Hybrid
A blend of in-person and online sessions for distributed teams.
Commercials are structured per engagement scope — talk to us about your specific needs.
Capability brochure
Get the full capability brochure.
Our complete programme catalogue, how we match trainers to your audience, and how we structure engagements — in one document for your team.
Planning training for your team?
Tell us who the training is for and what needs to change — we’ll take it from there.
For HR & L&D teams
Start with a conversation
Share your goals and team profile, and we’ll come back with a proposal — programme, format and trainer — designed around your outcomes.
or call +91 70221 69999